Questions
clients ask.
Can't find yours? Just ask — we reply within a business day.
No. Monitoring reports device health quietly in the background, but a person connecting to your screen happens only with your agreement, under a named account, and it's logged so you can review it.
Yes. Answers IT is operated by BluePeak Studios LLC in Wyoming, USA, and our distributed team supports clients worldwide. We agree support hours, security requirements and data-handling terms for each engagement.
We're early, and we're upfront about it. We began as a freelance team looking after Lubbad Production, a Brussels media studio where we now manage 40 devices, and we've built that into a company. We grow through a strategic partnership and trusted introductions rather than chasing numbers — so you get the attention of a team that still knows every client by name.
Not at all. We handle the technical side and explain things in plain language. You focus on your business; we keep the IT running.
We offboard cleanly: we hand things over, remove our access, and delete the data we held for you, as set out in your Data Processing Agreement. There's no lock-in.
For engagements involving EU or UK personal data, we use written processing terms, access controls and documented safeguards. Your exact obligations depend on your organisation and jurisdiction; we define the technical and contractual scope before work begins.
Windows and macOS laptops, desktops and servers are our core, plus Microsoft 365 and Google Workspace. We'll confirm what fits your environment during the free assessment.
Response windows are set in your agreement by priority — as fast as 15 minutes for critical outages on Premium. See the pricing page for the tiers.
Remote is our default — it's faster and keeps costs down. For clients in our region we can arrange on-site visits when a problem genuinely needs hands on hardware.