A distributed team with clear ownership. You know who is supporting your systems, what they handle, and how to reach them.
Qosai leads diagnostics, monitoring and service delivery. With a Software Development & Mobile Platforms degree from Jönköping University and hands-on SaaS, cloud and IT service-management experience, he keeps every engagement clear: the client keeps access, understands the work, and receives a plain-English summary.
Ziad makes cloud systems secure, understandable and manageable. His work covers Microsoft 365 and Google Workspace administration, identity and access, email security, and practical security baselines. He turns technical controls into clear decisions, with named access and documented changes for every client.
Tal supports cloud and infrastructure projects for distributed teams. His focus is Microsoft 365, AWS, automation, monitoring and backup operations. He documents the setup as he builds it, so clients are left with a maintainable system rather than a black box.
Alex keeps support organised from first message to resolution. He coordinates priorities, follow-ups and service summaries, making sure requests reach the right engineer and clients always know what happens next.
Clear roles, named access and direct communication. Every engagement has a technical owner and a documented handover path.